Never Ignore The Conflict
Many times the executive managers tend to ignore conflicts believing that they will get resolved with time or to be too insignificant for their attention. In fact, this approach is likely to lead to escalation of the conflict and disrupt the workflow and morale of the organization in a significant manner. As such it is essential for the executive leaders to make sure that they never ignore any conflicting situation at workplace, no matter how small or even irrelevant it might seem. In addition, they should arrange to be made aware of any conflicts that might still be brewing.
Explore The Cause Of The Conflict
The first step in the direction of resolving any workplace culture is to find learn about its actual causes and establish its authenticity. For this the executive leaders need to talk to all the parties involved in an individual and neutral manner. The objective of such communication should be to establish the actual cause of the conflict and the best possible ways to resolve it in a lasting and effective manner. Many times, the leaders might be surprised to learn that the conflict is nothing more than a simple case of misunderstanding between the involved parties. At the same time, the possibility of unravelling other serious underlying issues is also quite high.
Listen Attentively To What Everyone Involves Has To Say
While there might be several reasons responsible for the creation and even non-resolution of workplace conflicts, the inability of executive leaders to listen attentively is one of the key contributors. Listening and not just hearing, the views, feelings and opinions of the people involved can help the executive professionals to truly understand all aspects of the arguments and make the best decisions based on this understanding. It is only after gaining a complete understanding of the whole situation that the executives can take the necessary steps to resolve the conflict effectively.
Bring The Involved Parties To One Table
One of the key aspects of any conflict resolution strategy is to ensure communication between the involved parties. In this context the professional advisors from the top retained executive search firms in India stress on the important role played by the executive managers. They should ensure that all the people involved in the conflict are made to sit down and discuss all the aspects of the problem face to face. It is also essential for the executives to be a part of any such discussion mainly to act as a mediator in case of any disagreements and also to be the neutral voice for ensuring better and effective resolution of the conflict.